kiepres-0
SVX-Online
· item 389823052128 · kiepres-0 sent a message about Genuine Apple Airpods 4 ✅ANC✅ LEFT Earbud A3056 ✨GRADE A✨WARRANTY✨FAST SHIPPING✨ #389823052128 · overdue
· status: awaiting_reply
Apr 13, 2026
S
SVX-Online
08:50
Hi, sorry to hear that your parcel hasn't arrived. Unfortunately this sometimes happens with Royal Mail. It should get delivered within the next couple of days (please note that Royal Mail 24 is an aim for delivery, but not a guarantee).
Please accept our apologies for any inconvenience.
Kind regards,
Please accept our apologies for any inconvenience.
Kind regards,
S
SVX-Online
12:28
Hi,
They should pair as long as you're A code is A3057 witch is a general code for the Air Pods 4(ANC).
kind regards,
They should pair as long as you're A code is A3057 witch is a general code for the Air Pods 4(ANC).
kind regards,
Apr 14, 2026
S
SVX-Online
12:23
Hi,
To sync a new AirPod with an old one, place both in the charging case, charge for 20 minutes, then hold the rear button or double-tap the front of the case to initiate pairing until the light flashes white. Finally, open the case near your iPhone and follow the on-screen setup, ensuring you "Forget" the old AirPods in Bluetooth settings first.
You have to make sure the A code matches your case I have attached an image it should be helpful to you.
Kind regards,
To sync a new AirPod with an old one, place both in the charging case, charge for 20 minutes, then hold the rear button or double-tap the front of the case to initiate pairing until the light flashes white. Finally, open the case near your iPhone and follow the on-screen setup, ensuring you "Forget" the old AirPods in Bluetooth settings first.
You have to make sure the A code matches your case I have attached an image it should be helpful to you.
Kind regards,
Apr 15, 2026
S
SVX-Online
08:16
Hi
The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.
This video shows one way of doing that, which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
You may also have to try the process a few times to get it to work.
Thank you.
The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.
This video shows one way of doing that, which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
You may also have to try the process a few times to get it to work.
Thank you.
Apr 16, 2026
S
SVX-Online
08:45
Hi,
Sorry you have troubles with your purchase.
You can return it to the following address for a refund/replacement.
ServiceX
4 Redgate Lane
Off Hyde Rd
Manchester
M12 4RY
Please include your eBay ID so we know who it is that has returned it allowing us to process it as quickly as possible.
Kind Regards,
Sorry you have troubles with your purchase.
You can return it to the following address for a refund/replacement.
ServiceX
4 Redgate Lane
Off Hyde Rd
Manchester
M12 4RY
Please include your eBay ID so we know who it is that has returned it allowing us to process it as quickly as possible.
Kind Regards,
Apr 17, 2026
S
SVX-Online
13:09
hi,
The a code usually in you're setting on you're device and its printed on the air pods and case.
I have attached a image hopefully its helpful finding the right A code.
kind regards,
The a code usually in you're setting on you're device and its printed on the air pods and case.
I have attached a image hopefully its helpful finding the right A code.
kind regards,
Apr 18, 2026
S
SVX-Online
11:51
Hi
Yes you can just open a return request to send the item back to us for a refund.
XS[[735430417][R8U0QCGDP0MQH]]
Yes you can just open a return request to send the item back to us for a refund.
XS[[735430417][R8U0QCGDP0MQH]]
S
SVX-Online
12:01
Ok thanks. We will refund you on receipt.
XS[[735431329][LK4XDUYU7P2WG]]
XS[[735431329][LK4XDUYU7P2WG]]
Apr 19, 2026
S
SVX-Online
13:08
Hi, these have been cancelled for you.
XS[[735513157][2NFXAU430W07H]]
XS[[735513157][2NFXAU430W07H]]
Apr 20, 2026
S
SVX-Online
09:44
Hi
.
The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.
.
This video shows one way of doing that, which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.
.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
.
You may also have to try the process a few times to get it to work.
.
Thank you.
XS[[735603662][VWTMX7YSWVWD3]]
.
The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.
.
This video shows one way of doing that, which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.
.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
.
You may also have to try the process a few times to get it to work.
.
Thank you.
XS[[735603662][VWTMX7YSWVWD3]]
S
SVX-Online
10:37
Hi,
Thank you, if you have any further questions in the future don’t hesitate to contact us!
Kind regards,
XS[[735613593][N2LLHFXI269Z1]]
Thank you, if you have any further questions in the future don’t hesitate to contact us!
Kind regards,
XS[[735613593][N2LLHFXI269Z1]]
Apr 22, 2026
S
SVX-Online
09:13
Hi Fra429860,
The listing you are referring to is for left earbud.
Here is the listing below for the right earbud:
https://www.ebay.co.uk/itm/127781290613?epid=19074607339&itmmeta=01KPT77771P6RQ42E4FNAHRWKK&hash=item1dc05bc275:g:AC0AAeSwzmBp4Lh0
Please note: You have ordered ANC(Active noise cancelling) version, and they wont work with NON ANC versions.
Let me know if you have any questions.
Kind Regards,
Support team,
SVX Online
XS[[735928444][RYMHOVUCCMEI3]]
The listing you are referring to is for left earbud.
Here is the listing below for the right earbud:
https://www.ebay.co.uk/itm/127781290613?epid=19074607339&itmmeta=01KPT77771P6RQ42E4FNAHRWKK&hash=item1dc05bc275:g:AC0AAeSwzmBp4Lh0
Please note: You have ordered ANC(Active noise cancelling) version, and they wont work with NON ANC versions.
Let me know if you have any questions.
Kind Regards,
Support team,
SVX Online
XS[[735928444][RYMHOVUCCMEI3]]
S
SVX-Online
13:05
Hello Umer,
Thank you for contacting us.
We have assigned your message to the correct team and a team member will respond to your enquiry as soon as possible.
Your order was dispatched on 20/04/26 and is delivered Today.
Royal Mail Tracking number: 4E03684100000DDF0A318
We will contact you with an update as soon as possible.
Kind regards,
Hamid
XS[[735961294][G5CXKCAMNLBIW]]
Thank you for contacting us.
We have assigned your message to the correct team and a team member will respond to your enquiry as soon as possible.
Your order was dispatched on 20/04/26 and is delivered Today.
Royal Mail Tracking number: 4E03684100000DDF0A318
We will contact you with an update as soon as possible.
Kind regards,
Hamid
XS[[735961294][G5CXKCAMNLBIW]]
Apr 23, 2026
S
SVX-Online
08:19
Hi
.
The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.
.
This video shows one way of doing that, which works most of the time:
www.youtube.com ?. The video explains how to do it.
.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
.
Here is the link to the Apple official support page: support.apple.com
.
You may also have to try the process a few times to get it to work.
.
Thank you.
XS[[736070997][G5CXKCAMNLBIW]]
.
The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.
.
This video shows one way of doing that, which works most of the time:
www.youtube.com ?. The video explains how to do it.
.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
.
Here is the link to the Apple official support page: support.apple.com
.
You may also have to try the process a few times to get it to work.
.
Thank you.
XS[[736070997][G5CXKCAMNLBIW]]
Apr 27, 2026
S
SVX-Online
11:14
Hi,
Sorry to hear you're having trouble.
To check compatibility, could you please send your Airpod 4 case serial number so that I can look into it for you and find the problem?
Thanks,
SVX
XS[[736550737][HTBVM045524WE]]
Sorry to hear you're having trouble.
To check compatibility, could you please send your Airpod 4 case serial number so that I can look into it for you and find the problem?
Thanks,
SVX
XS[[736550737][HTBVM045524WE]]
Apr 28, 2026
S
SVX-Online
10:36
Hi, sorry for the slow reply. We're trialling a new messaging system and some messages seem to be getting lost.
I've added a picture with a QR code that will take you to a good guide on how to do it.
I notice you've bought the ANC version of this earbud. If you have a non-ANC version as your right earbud / case, they WILL NOT work together. Can you please confirm which version you have? Your right earbud should be A3055 and the case A3059. Any other model number is not compatible with this version.
Kind regards,
XS[[736717347][G5CXKCAMNLBIW]]
I've added a picture with a QR code that will take you to a good guide on how to do it.
I notice you've bought the ANC version of this earbud. If you have a non-ANC version as your right earbud / case, they WILL NOT work together. Can you please confirm which version you have? Your right earbud should be A3055 and the case A3059. Any other model number is not compatible with this version.
Kind regards,
XS[[736717347][G5CXKCAMNLBIW]]
S
SVX-Online
11:13
Hi,
Yes you can come round and one of our technicians will have a look at it for you, but there are only certain times when we can do that:
Monday to Friday 9:00 - 11:30 am and between 12:45 - 2:15pm.
Outside of those times the technicians are unavailable.
Please note that if you need to return the item as faulty or incompatible, it will still most likely have to be returned via mail in order for eBay buyer/seller protection to still be valid.
Our address is:
ServiceX LTD
4 Redgate Lane
off Hyde RD
Manchester
M12 4RY
It's a white building on the junction of Hyde Rd and Redgate Lane. The entrance is on Copping Street. Please ring the bell and wait at the counter inside.
Also, please use the address to find us rather than the postcode - it often sends people to the wrong end of the street.
If you can't find us, please ring 0161 3272457 and someone will direct you.
Kind regards,
XS[[736722745][G5CXKCAMNLBIW]]
Yes you can come round and one of our technicians will have a look at it for you, but there are only certain times when we can do that:
Monday to Friday 9:00 - 11:30 am and between 12:45 - 2:15pm.
Outside of those times the technicians are unavailable.
Please note that if you need to return the item as faulty or incompatible, it will still most likely have to be returned via mail in order for eBay buyer/seller protection to still be valid.
Our address is:
ServiceX LTD
4 Redgate Lane
off Hyde RD
Manchester
M12 4RY
It's a white building on the junction of Hyde Rd and Redgate Lane. The entrance is on Copping Street. Please ring the bell and wait at the counter inside.
Also, please use the address to find us rather than the postcode - it often sends people to the wrong end of the street.
If you can't find us, please ring 0161 3272457 and someone will direct you.
Kind regards,
XS[[736722745][G5CXKCAMNLBIW]]
Apr 29, 2026
S
SVX-Online
10:57
Hi,
No this one will not, since your airpod is non-ANC. So the one you need is A3053.
Please check our listing 389823052489 (copy and paste this into the ebay search bar.
Hope this helps,
Kind regards,
SVX
XS[[736869387][5RKK4JZGB6YTB]]
No this one will not, since your airpod is non-ANC. So the one you need is A3053.
Please check our listing 389823052489 (copy and paste this into the ebay search bar.
Hope this helps,
Kind regards,
SVX
XS[[736869387][5RKK4JZGB6YTB]]
S
SVX-Online
10:59
Hi Sunil,
Thanks for getting in touch. Not a problem.
If you’d like a replacement, the fastest option is to place a new order through the eBay listing.
Please open a returns case on eBay and we’ll refund your original order once the returned item has been received and inspected. Unfortunately, eBay doesn’t allow us to process direct replacements or exchanges.
Please let us know if there’s anything else we can help with.
Best regards,
Support Team
SVX Online
XS[[736869568][FLNEMXJVP8M7O]]
Thanks for getting in touch. Not a problem.
If you’d like a replacement, the fastest option is to place a new order through the eBay listing.
Please open a returns case on eBay and we’ll refund your original order once the returned item has been received and inspected. Unfortunately, eBay doesn’t allow us to process direct replacements or exchanges.
Please let us know if there’s anything else we can help with.
Best regards,
Support Team
SVX Online
XS[[736869568][FLNEMXJVP8M7O]]
Apr 30, 2026
S
SVX-Online
08:30
Hi,
Sorry to hear that your order hasn't arrived yet.
Unfortunately this sometimes happens with Royal Mail. Please note that their 24/48 services are an aim for 24/48hr delivery and not a guarantee. It should be delivered in the next couple of days. Also the tracking info doesn't update until a delivery attempt has been made. You should hopefully receive it any day now.
Kind regards,
SVX customer support
XS[[736996881][BVRTQES122UJ6]]
Sorry to hear that your order hasn't arrived yet.
Unfortunately this sometimes happens with Royal Mail. Please note that their 24/48 services are an aim for 24/48hr delivery and not a guarantee. It should be delivered in the next couple of days. Also the tracking info doesn't update until a delivery attempt has been made. You should hopefully receive it any day now.
Kind regards,
SVX customer support
XS[[736996881][BVRTQES122UJ6]]
May 1, 2026
S
SVX-Online
09:43
Hi,
Sorry to hear that your order hasn't arrived yet.
Unfortunately this sometimes happens with Royal Mail. Please note that their 24/48 services are an aim for 24/48hr delivery and not a guarantee. It should be delivered in the next couple of days, If not today.
Kind regards,
SVX customer support
XS[[737167717][20ZPHSQ61B34P]]
Sorry to hear that your order hasn't arrived yet.
Unfortunately this sometimes happens with Royal Mail. Please note that their 24/48 services are an aim for 24/48hr delivery and not a guarantee. It should be delivered in the next couple of days, If not today.
Kind regards,
SVX customer support
XS[[737167717][20ZPHSQ61B34P]]
S
SVX-Online
11:46
No problem. Have a good day.
Kind regards,
SVX
XS[[737180751][BVRTQES122UJ6]]
Kind regards,
SVX
XS[[737180751][BVRTQES122UJ6]]
May 4, 2026
S
SVX-Online
11:54
Hi, your Airpods are the ones without the ANC. You purchased the incorrect one.
You can purchase the correct one and return the incorrect one for a refund.
You can purchase the correct one and return the incorrect one for a refund.
S
SVX-Online
12:29
Hi,
Royal Mail has had a lot of delays recently, and with the Bank Holiday there is again more disruption If you don't receive it by the end of this week then let us know and we will resolve it for you.
Royal Mail has had a lot of delays recently, and with the Bank Holiday there is again more disruption If you don't receive it by the end of this week then let us know and we will resolve it for you.
S
SVX-Online
13:01
Hi,
Royal Mail tracking only updates once the item has been delivered. The estimated delivery are guidelines only which is why we offer Tracked 24/Special Delivery services.
Royal Mail tracking only updates once the item has been delivered. The estimated delivery are guidelines only which is why we offer Tracked 24/Special Delivery services.
May 6, 2026
S
SVX-Online
06:48
Hi, it depends on the routes and depots but since Easter we have since a significant rise in delays, both in the items we send and the items we receive.
S
SVX-Online
06:53
Hi Adeel,
That's fine, you can send the wrong one back to us get the correct one.
You can request a return from within eBay for the wrong one (please use 'Does Not Fit' as the reason for the return and eBay will give you a shipping label, and you can return it in your own time and we will refund you in full within 2 working days of getting it back.
Let us know if you have any other questions.
That's fine, you can send the wrong one back to us get the correct one.
You can request a return from within eBay for the wrong one (please use 'Does Not Fit' as the reason for the return and eBay will give you a shipping label, and you can return it in your own time and we will refund you in full within 2 working days of getting it back.
Let us know if you have any other questions.
May 7, 2026
S
SVX-Online
07:37
Hi
This video shows one way of the paring processes , which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
You may also have to try the process a few times to get it to work.
Thank you.
kind regards,
This video shows one way of the paring processes , which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
You may also have to try the process a few times to get it to work.
Thank you.
kind regards,
S
SVX-Online
07:42
Hi Adeel,
thank you for your patience. I will check our inventory for the non-ANC Left AirPod 4 and get back to you shortly.
thank you for your patience. I will check our inventory for the non-ANC Left AirPod 4 and get back to you shortly.
S
SVX-Online
07:50
Thanks for your patience, Adeel.
I've checked our inventory, and we currently have the non-ANC Left AirPod 4 in stock.
https://www.ebay.co.uk/itm/389823052489
However, I'd recommend keeping an eye on our listings regularly, as we do restock frequently.
Let me know if you need any further assistance!
kind Regards,
I've checked our inventory, and we currently have the non-ANC Left AirPod 4 in stock.
https://www.ebay.co.uk/itm/389823052489
However, I'd recommend keeping an eye on our listings regularly, as we do restock frequently.
Let me know if you need any further assistance!
kind Regards,
May 12, 2026
S
SVX-Online
12:54
Hi, thank you for sending the item back, the one we have received is not the one which was sent as the serial number does not match?
Could you please send the correct one back
Could you please send the correct one back
May 13, 2026
K
kiepres-0
07:23
You’ve saved me selling this!! My toddler flushed one down the toilet and I use them for everything 😭🤣
S
SVX-Online
08:45
Hi,
I'm glad to hear that the AirPods will be helpful for you! If you have any questions or need assistance, feel free to reach out.
kind regards,
SVX
I'm glad to hear that the AirPods will be helpful for you! If you have any questions or need assistance, feel free to reach out.
kind regards,
SVX