Reply templates
Saved replies you can drop into a thread.
{{buyer}}, {{item}}, {{account}} are filled in automatically when you pick a template; {{tracking}} stays as a placeholder for you to type.New template
All templates (3)
| Label | Scope | Body | Updated | |
|---|---|---|---|---|
| Tracking sent order 0 |
Global | Hi {{buyer}}, Good news — your order has been dispatched. Tracking number: {{tracking}} Let me know if you don't receive it within the expected window. Thanks, {{account}} | 2026-05-04 13:01 | Edit |
| Refund processed order 1 |
Global | Hi {{buyer}}, Your refund for {{item}} has been processed and should appear on your original payment method within a few business days. Thanks for your patience. {{account}} | 2026-05-04 13:01 | Edit |
| Return label sent order 2 |
Global | Hi {{buyer}}, A return label has been sent to your eBay messages. Please use it to send the item back, and we'll process the refund as soon as it's received. Thanks, {{account}} | 2026-05-04 13:01 | Edit |