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Message volume, reply rate, and SLA breaches across all connected accounts.
Today
7 messages
Inbound 7 Outbound 0
Reply rate: 0% (0 / 7)
Last 7d
59 messages
Inbound 39 Outbound 20
Reply rate: 51% (20 / 39)
Last 30d
159 messages
Inbound 139 Outbound 20
Reply rate: 14% (20 / 139)

Median first response

last 30 days · 1 inbound message with a reply
3.4d
From inbound arrival to your first outbound on the same thread.

Daily volume by account

last 30 days · stacked total per day

SLA breaches per account

open threads with a response_due_at in the past
AccountBreachedStill in windowOpen w/ deadline
SVX-Online 532 14 546
SKX-online 38 0 38
svx-clearance 17 0 17