jon.w88

Hi,

Thank you for contacting us.

I’ve cancelled your order so you can change the details before placing another order.

Apologies about the inconvenience.

Kind Regards,

Hi,

You can verify the serial number with apple once you receive the product.

All our products are certified refurbished.

Kind regards,
Support team
SVX Online

XS[[735989478][7FHOD7CWRL4GR]]

Hi,

Thanks for your message. Could you please explain the issue as to what it is that is not working?

Also could you please confirm the model number of your airpods? Once confirmed, I'll be able to look into this for you as soon as.

Kind regards,
SVX

XS[[736537381][JP5HK4D63D72K]]

Hi,

Thank you for contacting us.

Not a problem. I’ve processed a refund for you.

Kind regards,
SVX

XS[[736542150][0GC1WNCZAXS28]]

Hi,

This is the charging case for the Apple Airpods Pro 2. Please do browse through our other products and if you do have any questions, please do let us know.

Kind regards,

SVX

XS[[736548384][0O8BD9GQKMTJ5]]

Hi Luke,

Happy to hear it! We'll have that dispatched for you as soon as possible.

Have a good day.

Regards,
SVX

XS[[736555167][0GC1WNCZAXS28]]

Hi Luke,

Unfortunately as these are pre-owned items, we can't guarantee that they aren't still connected to an account and we're unable to erase that as part of the refurbishment process. They will work fine, however you won't be able to use the Find My function yourself. In terms of someone else checking your location, there would be an audible beep from the case if they attempted to do that, so you would know if it were activated.

If you aren't happy with that, you're welcome to return them for a refund, however you'd have to find a new one from somewhere instead.

Kind regards,
SVX

XS[[736755232][0GC1WNCZAXS28]]

Hi,

sorry to hear that your parcel hasn't arrived. Unfortunately this sometimes happens with Royal Mail. It should get delivered within the next couple of days.

Please note that Royal Mail 24 is an aim for delivery, but not a guarantee and currently Royal Mail seem to be running quite slow frequently. The delivery times stated on eBay are estimates and not guarantees, hence which is why we offer the Special Delivery or DHL/DPD premium delivery services for items that are needed urgently.

Please accept our apologies for any inconvenience.

Kind regards,

XS[[737165601][2HT66LRH1742S]]

Hi,
.
Here are the Apple Airpods part numbers for each model:
.
Standard Airpods Models (come without silicone ear tips):
Airpods 1: Case (A1602), Left Earbud (A1722), Right Earbud (A1523)
Airpods 2: Case (A1602 or A1938), Left Earbud (A2031), Right Earbud (A2032)
Airpods 3: Case (A2897), Left Earbud (A2564), Right Earbud (A2565)
Airpods 3 Magsafe: Case (A2566), Left Earbud (A2564), Right Earbud (A2565)
Airpods 4: Case (A3058), Left Earbud (A3053), Right Earbud (A3050)
Airpods 4 ANC: Case (A3059), Left Earbud (A3056), Right Earbud (A3055)
.
Airpods Pro Models (come with silicone ear tips):
Airpods Pro 1: Case (A2190), Left Earbud (A2084), Right Earbud (A2083)
Airpods Pro 2 Lightning: Case (A2700), Left Earbud (A2699), Right Earbud (A2698)
Airpods Pro 2 USB-C: Case (A2968), Left Earbud (A3048), Right Earbud (A3047)
Airpods Pro 3: Case (A3122), Left Earbud (A3064), Right Earbud (A3063)
.
They can not be mixed/matched.

XS[[737207138][SNCWGJOFW8EW7]]

Order: 16-14561-00775 Placed on 04/29/26

Hi

From the images you have sent they seem to fit and they're fully charged.
Are you having trouble paring them? in the app what's the message you're seeing?

kind Regards,

XS[[737209247][SNCWGJOFW8EW7]]

Hi, can you send a picture please of your iPhone connection page that shows the serial number and model number of your headphones.

Hi,

sorry to hear you have an issue with your order.

Can you please send us some pictures of what you received and all the packaging?

Kind regards,

Hi,

Can we do some trouble shooting. can you please try cleaning them with a q-tip in case something is blocking the contacts.

kind regards,