eBay CRM Inbox Templates Dashboard Accounts

esrie

SVX-Online · item 147270417728 · Re: esrie sent a message about Genuine Apple Airpods Pro 3/3rd Gen Left Earbud A2083 *GRADE A*WARRANTY*FAST ... #389919239403 · status: awaiting_reply
Apr 22, 2026
S
SVX-Online 09:09
Hi Tauqeer,

Yes these are genuine Apple air pods pro 3 right earbuds in refurbished condition.

You should be able to control the volume on the earbud itself.

Let me know if you have any questions.

Kind regards,
Support Team
SVX Online

XS[[735927896][FTZU5LADKLN38]]
S
SVX-Online 09:42
Yes our prices are fixed, Ho...

New message to:
tuqeerf
(120)

Dear Tuqeerf,

Yes our prices are fixed, However eBay does give promotional codes which you can use as an additional saving on the retail price.

Feel free to reach out if you have any questions.

Kind regards,
SVX Support Team

XS[[735933458][FTZU5LADKLN38]]

Dear tuqeerf,

Dear Tuqeerf,

Yes our prices are fixed, However eBay does give promotional codes which you can use as an additional saving on the retail price.

Feel free to reach out if you have any questions.

Kind regards,
SVX Support Team

XS[[735933458][FTZU5LADKLN38]]
Apr 24, 2026
S
SVX-Online 09:39
Hi Tuqeer,

Thanks for your message.

It’s very unlikely that we sent the wrong earbuds, as we check and match the serial numbers before dispatch.

Also, AirPods Pro 3 earbuds will not fit properly in an AirPods Pro 1 or 2 case and vice versa. If both earbuds fit in the case and the lid closes fully, then you almost certainly have the correct model.

To help me investigate this further, could you please confirm which generation case and left earbud you’re using?

Regarding the mismatch message, please search Google for the following and click the first video:

Mismatched AirPods Pro - What does this mean and how do you fix it?

I’m unable to send links through eBay messages, unfortunately.

Best regards,
Support Team

XS[[736241317][FTZU5LADKLN38]]
Apr 27, 2026
S
SVX-Online 12:48
Hi,

Hope all is well. This listing is for the right earbud only. Please do browse through our listings for the left side.

Kind regards,
SVX

XS[[736567963][XH2DM5IHCFA8M]]
May 4, 2026
S
SVX-Online 11:57
Hi, we cancelled the order for you
S
SVX-Online 12:35
No, this is for single earbud.
May 11, 2026
E
esrie 18:41
Hi. My Apple AirPods Pro 3 arrived today.
But I have tried them this evening and l
can’t hear anything on the Right one l
received from you.
It says they are fully charged was it
tested before posting?
I don’t know what else to do.
Regards Mary.
E
esrie 18:47
Hi again I am just comparing the two any
it doesn’t look like the other one.
It is a different shape and doesn’t fit in the charging case properly it is not the same. Regards
May 12, 2026
E
esrie 06:05
Hello. Please can I return the earbud to you. Best wishes
S
SVX-Online 09:05
Hi,

It’s very unlikely that we sent the wrong earbuds, as we check, test, and match the serial numbers before dispatch.

Also, AirPods Pro 3 earbuds will not fit properly in an AirPods Pro 1 or 2 case and vice versa. If the earbud doesn’t fit in the case, then you almost certainly have bought the wrong model.

To help me investigate this further, could you please confirm which generation case and left earbud you’re using? You should be able to find the (A code) on the AirPods and case or in your settings.

kind regards,
SVX
S
SVX-Online 13:57
Hi,

thank you for providing the details.

unfortunately it seems like you have a counterfeit case and left bud.

If you open a return case on eBay we will send you a shipping label so you can return the right earbud back to us for a refund. Please include your eBay ID so we know who it is that has returned it allowing us to process it as quickly as possible.

kind regards,
SVX
S
SVX-Online 14:26
You can just post it to us at:

ServiceX Returns
4 Redgate Lane
off Hyde RD
Manchester
M12 4RY

If possible, please include your eBay user name or order number so that we can process the return more quickly.

Kind regards,
SVX
May 13, 2026
S
SVX-Online 15:32
Hi, can you please let us know what the problem with the airpod is? Have you tried the proper method for pairing it with your existing one?

If you let us know we can help you troubleshoot it and save you the rouble of sending it back.

Kind regards,
SVX
Manage…
Replies on demo threads (external_message_id starts with demo-) skip the eBay API and only update the DB — useful for UI testing.