arona2011

Hi, the order was placed on Thursday afternoon after our cut-off time. We have been closed for the Easter weekend and the couriers don't collect over Easter either so it will be shipped tomorrow when we re-open. The estimated delivery date would have shown on eBay and we will update the tracking number once it has been shipped.

Hi, it looks from the tracking that it has been delivered today. Unfortunately they had already left the building, but had not been scanned by Royal Mail (they scan in bulk at their depot, not here).
If you need to return the item, you can send it back for a refund (provided it is in the same condition as it was received) to:

ServiceX LTD

4 Redgate Lane

off Hyde RD

Manchester

M12 4RY

England

Kind regards,

Hi

Have you tried the Following https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.

Thank you.

Hi

The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.

This video shows one way of doing that, which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.

However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.

You may also have to try the process a few times to get it to work.

Thank you.

Hi,

Sorry to hear you have an issue with your purchase.

You can return it to the following address for a refund/replacement.

ServiceX
4 Redgate Lane
Off Hyde Rd
Manchester
M12 4RY

Please include your eBay ID so we know who it is that has returned it allowing us to process it as quickly as possible.

Kind Regards,

Hi

The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.

This video shows one way of doing that, which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.

However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.

You may also have to try the process a few times to get it to work.

Thank you.

XS[[735428864][4CSNF37UA7KDY]]

Hi,
.
Here are the Apple Airpods part numbers for each model:
.
Standard Airpods Models (come without silicone ear tips):
Airpods 1: Case (A1602), Left Earbud (A1722), Right Earbud (A1523)
Airpods 2: Case (A1602 or A1938), Left Earbud (A2031), Right Earbud (A2032)
Airpods 3: Case (A2897), Left Earbud (A2564), Right Earbud (A2565)
Airpods 3 Magsafe: Case (A2566), Left Earbud (A2564), Right Earbud (A2565)
Airpods 4: Case (A3058), Left Earbud (A3053), Right Earbud (A3050)
Airpods 4 ANC: Case (A3059), Left Earbud (A3056), Right Earbud (A3055)
.
Airpods Pro Models (come with silicone ear tips):
Airpods Pro 1: Case (A2190), Left Earbud (A2084), Right Earbud (A2083)
Airpods Pro 2 Lightning: Case (A2700), Left Earbud (A2699), Right Earbud (A2698)
Airpods Pro 2 USB-C: Case (A2968), Left Earbud (A3048), Right Earbud (A3047)
Airpods Pro 3: Case (A3122), Left Earbud (A3064), Right Earbud (A3063)
.
They can not be mixed/matched.

XS[[735613448][PXE33BEPSKHXK]]

Hi there,

The item has been collected and dispatched.

Feel free to reach out if you have any questions.

Kind regards,
SVX Online

Hello Tia,

Thank you for contacting us.

We have assigned your message to the correct team and a team member will respond to your enquiry as soon as possible.

Your order was dispatched on 20/04/26 and is expected to be delivered by today or tomorrow.

Please let us know if your order hasn't been delivered by end of this week.

Kind regards,
Support team
SVX Online

XS[[735933336][ZAM41YY4T9NP0]]

Hi
.
The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.
.
This video shows one way of doing that, which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.
.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
.
Here is the link to the Apple official support page: https://support.apple.com/en-gb/102520
.
You may also have to try the process a few times to get it to work.
.
Thank you.

XS[[736070185][ZAM41YY4T9NP0]]

Hi,

It was dispatched yesterday with Royal Mail tracking number 4E03684100000E155FAB2. Please note that tracking is not updated on Royal Mail 24/48 services until a delivery attempt has been made.

Kind regards,
SVX

XS[[736711153][3VNCD2S5S7HCP]]

Hello,

I'm really sorry that your order was not what you expected and thank you for providing photographs.

Our team is reviewing the photographs and we will contact you as soon as possible. If you could kindly open a returns case and send the item back to us so we can investigate the damage for you. Please ensure that you send back the correct item with the serial number as it may delay the returns process otherwise.

Kind regards,
The Support Team

XS[[736859556][3VNCD2S5S7HCP]]

Hi,

Unfortunately as these are pre-owned items, we can't guarantee that they aren't still connected to an account and we're unable to erase that as part of the refurbishment process. They will work fine, however you won't be able to use the Find My function yourself. In terms of someone else checking your location, there would be an audible beep from the case if they attempted to do that, so you would know if it were activated.If you aren't happy with that, you're welcome to return them for a refund, however you'd have to find a new one from somewhere instead.

Kind regards,

SVX

XS[[736861545][3CQUMSYM2GGCC]]

Hi
.
The issue happens because basically your existing Airpods items think the new item belongs to a different set and is looking for the old item that is not there anymore. The two earbuds are paired to each other as well as the case. To fix the issue you have to teach your Airpods to accept the new item a as part of the set and stop looking for the old item.
.
This video shows one way of doing that, which works most of the time:
https://www.youtube.com/watch?v=ocu6vnlNFXM ?. The video explains how to do it.
.
However it does not work on all the variations of the Airpods so if you search YouTube or Google, you will find other pairing processes to try.
.
You may also have to try the process a few times to get it to work.
.
Hope this helps.

Kind regards,
SVX

XS[[736909193][D34L6FBC0TEC6]]

Hi, whats the part number of your existing case?

Hi,

The A3058 is the non-ANC version, as per the table in the advert.

You can purchase the correct one and send the wrong one back to us for a refund.

Hi,

Thank you, if you have any further questions in the future don’t hesitate to contact us!

Kind regards,
​SVX

XS[[737588428][D34L6FBC0TEC6]]

Hi,

I'm really sorry that your order was not what you expected and thank you for providing photographs.

Please ensure that you send back the correct item with the serial number as it may delay the returns process otherwise.

kind regards,

Hi,

sorry to hear that your parcel hasn't arrived. Unfortunately this sometimes happens with Royal Mail. It should get delivered within the next couple of days (please note that Royal Mail 24 is an aim for delivery, but not a guarantee). The tracking usually gets updated when their attempting delivery.

Please accept our apologies for any inconvenience.

Kind regards,

Hi,

That's fine, you can send the wrong one back to us get the correct one.

The one you need is listed here:
https://www.ebay.co.uk/itm/389823050427
(The stock changes daily so it may show out of stock but normally comes back in to stock fairly fast if it is).

The fastest and most efficient way to do the exchange is that if you just purchase the correct one from the link above, we can get that sent out to you straight away.

You can then request a return from within eBay for the wrong one (please use 'Does Not Fit' as the reason for the return and eBay will give you a shipping label, and you can return it in your own time and we will refund you in full within 2 working days of getting it back.

Alternatively we can arrange an exchange but that would involve you having to send that back first, and upon receipt we send you the correct one, but this will end up taking a lot longer to resolve, usually about a week or so at least.

Let us know if you have any other questions.

kind regards,
SVX

Hi,

sorry to hear that your parcel hasn't arrived. Unfortunately this sometimes happens with Royal Mail. It should get delivered within the next couple of days (please note that Royal Mail 24 is an aim for delivery, but not a guarantee).

Please accept our apologies for any inconvenience.

Kind regards,

Hi,

Royal Mail has had a lot of delays recently, and with the Bank Holiday, there is again more disruption. Since Easter, we’ve seen a significant rise in delays, both in the items we send and the items we receive. Please give it a few more days.

Kind regards,

Hi,

If it doesn't get delivered, it will be automatically returned to us and refunded.

In the meantime, if the order is urgent, you can place another order and reject the first one.

Kind regards,
SVX

Hi,
Thanks for reaching out!

You've been refunded, see the attached image.

If you have any more questions or need further assistance, feel free to ask!

Kind regards,
SVX

Hi,

It should be delivered in the next couple of days. If it doesn't get delivered, it will be automatically returned to us and refunded.

Kind regards,

Hi,

We will look out for it when we get the return.

Kind regards,

Hi, sorry to hear that your parcel hasn't arrived. Unfortunately this sometimes happens with Royal Mail.

Please note that Royal Mail 24/48 is an aim for delivery but not a guarantee, and the delivery dates are estimates calculated by eBay, based on usual delivery times.
Unfortunately we have to wait 10 working days from the last estimated day of delivery before Royal Mail regard an item as lost, at which point we can issue a refund. If you still haven' t received your parcel by then, please give us a reminder and we'll process the refund.

In the meantime, if the order is urgent feel free to place another order and reject the first one if it shows up. It will be automatically refunded when returned to us.

Please accept our apologies for any inconvenience.

Kind regards,
SVX

Hi,

Can you provide a return tracking number?

kind regards,